
Impact and adoption
Pluto AI has seen impressive adoption rates, with hundreds of daily active users across different departments. The platform’s user-friendly design and practical applications have garnered positive feedback from Magyar Telekom employees.
In addition, Pluto AI has enabled the development of various AI assistants, including legal and compliance assistants that accelerate contract review, identify compliance risks, and analyze legal documents. Knowledge management assistants have enhanced knowledge sharing and retrieval across the organization, while software development has benefited from code generation and assistance tools. Additionally, AI-powered chatbots that handle routine inquiries have significantly improved customer support experiences.
Magyar Telekom has seen quantifiable results since rolling out Pluto AI. These include hundreds of daily unique users, tens of thousands of API calls, an estimated 20% reduction in the time spent reviewing legal documents, and a 15% decrease in code defects.
Vision and future roadmap for Pluto AI
Magyar Telekom sees Pluto AI as a key part of its AI strategy going forward. To maximize its impact, the company intends to expand the platform to more markets, business units, and departments within the organization. Additionally, Magyar Telekom is looking into the possibility of offering Pluto AI as a service or a product to other Deutsche Telekom markets. The company is also planning to build a library of reusable AI modules and frameworks that can be easily adapted to different use cases.
Magyar Telekom is pursuing several key initiatives to enhance Pluto AI and expand its capabilities. These efforts include investigating the potential of agent-based AI systems to automate complex tasks and workflows, adding a language selector for multilingual support to cater to a diverse user base, and developing an enhanced interface for managing RAG solutions, monitoring usage, and tracking performance metrics. Magyar Telecom also plans to continue developing dashboards for monitoring and optimizing cloud resource usage and costs.
Pluto AI has transformed Magyar Telekom’s AI landscape, making AI accessible, practical, and impactful. By providing a user-friendly platform, fostering experimentation, and delivering tangible business value, Pluto AI has set a new standard for internal AI adoption.
Source Credit: https://cloud.google.com/blog/topics/telecommunications/revolutionizing-ai-accessibility-and-innovation-at-magyar-telekom/