This isn’t just about making one task easier. It’s about making entire workflows smarter by searching and finding information from all your enterprise documents, applications, email and chat systems, and automating processes using agents with any of your enterprise applications.
Gemini Enterprise highlights our commitment to an open platform – working seamlessly in Microsoft 365 and Sharepoint environments. And when you use Gemini Enterprise with Google Workspace, you get further benefits. Today, we are announcing the first of many multi-modal agents harnessing the power of Gemini to understand and create text, image, video and speech, built right into the Workspace apps you already use:
- Video: With Google Vids, you can now transform one type of information, like a presentation, into a completely different format — an engaging video, complete with an AI-generated script and voiceover. The momentum for Vids has been incredible, with 2.5 million people using it every month.
- Voice: In Google Meet, we are bringing real-time speech translation to all business customers. This goes beyond just words, capturing your natural tone and expression to make conversations seamless, no matter what language you speak. This builds on the voice intelligence from our ‘take notes for me’ feature, which has seen usage grow more than 13x since the beginning of the year.
An agent is only as good as its context. Gemini Enterprise integrates with your organization’s data — wherever it lives — to build that context, and deliver relevant, accurate, and trustworthy results. Today, as part of Gemini Enterprise, we are announcing:
- A new Data Science Agent, in preview, to automate data wrangling and ingestion. It accelerates detailed data exploration, instantly finding patterns and streamlines complex model development by generating multi-step plans for training and inferencing, eliminating manual, iterative fine-tuning.
Customers like Morrisons and Vodafone are already using this agent to accelerate their data workflows and remove friction from the customer experience.
AI that transforms how you run your business
Customer engagement is one of the most critical use cases for AI adoption and our Customer Engagement Suite – our Conversational AI solution for web, mobile apps, call centers and point of sale – works alongside your customer service reps to answer questions via chat and voice and take actions. The business impact is real, and leading companies are seeing results now:
- Commerzbank was an early adopter of Customer Engagement Suite, using it to build Bene, its own specialized chatbot. They are now leveraging Gemini to further enhance the experience, enabling it to handle over two million chats and successfully resolve 70% of all inquiries.
- Mercari, Japan’s largest online marketplace, is overhauling its contact center with Google AI to foster an AI-driven customer service experience, which is projected to yield a 500% ROI by reducing customer service rep workloads by at least 20%.
Today, we are announcing true, next-generation conversational agents, in preview, that connect directly into Gemini Enterprise. These provide more value to you in the following ways:
- How you build: We are introducing a new, easy-to-use low-code visual builder. You can build a customer engagement agent once, and configure it for all your channels — telephony, web, mobile, email, and chat. These new agents support over 40 languages.
- The underlying intelligence: These next-gen agents are powered by our latest Gemini models. This means incredible, natural-sounding voices, with the ability to handle accent transitions and real-world noise from a bad phone connection with industry-leading accuracy and latency.
- Your time-to-value: The new AI augmentation services and prebuilt specialized agents allow agents builders to build, test, deploy and monitor agents faster than ever. In addition, we also use AI assisted coaching to vastly increase the productivity of your employees. This makes your entire contact center — both human and digital — more efficient and effective.
- Deep enterprise integration. These agents are designed to connect directly into Gemini Enterprise. This unlocks two key advantages: deeper personalization, using real-time context from all your business systems; and unified governance, allowing you to manage all your agents from the same central platform.
AI that transforms what you build
The ultimate transformation is when you use AI to create entirely new experiences for your customers. This starts with empowering the developers who are building your agents and applications. In just three months since launch, over one million developers are already building with Gemini CLI, an AI agent that lets developers interact with Google’s Gemini models directly from a terminal for task automation, code generation, and research using natural language. It has become an essential tool for developers around the world, whose workflows are becoming more complex every day. The best AI shouldn’t force you to switch contexts, it should adapt to your toolchain.
That’s why we introduced Gemini CLI extensions — a new framework to customize your command-line AI and connect it to the services you rely on most. This allows you to build a more intelligent, personalized workflow with a growing ecosystem of extensions from Google, and industry leaders like Atlassian, GitLab, MongoDB, Postman, Shopify, Stripe, and more. It turns your CLI from a simple tool into a personalized command center.
Innovation with agents is leading to an entirely new agent economy, where developers, ISVs and partners can build and earn revenue from specialized agents that communicate and transact with one another. To enable this, we have worked with the industry on an open standard called the Agent2Agent Protocol (A2A), which along with Model Context Protocol (MCP), sets the standard for how agents communicate.
But for agents to be truly autonomous, they must be able to transact. To provide a secure and auditable way for agents to complete payments, last month we announced a new, open protocol: the Agent Payments Protocol (AP2). This is a first-of-its-kind effort, developed with over 100 payment and technology partners, like American Express, Coinbase, Intuit, Mastercard, PayPal, ServiceNow, and Salesforce to establish how agents securely enable financial transactions.
By working with our partners and the larger community to build standardized protocols for key aspects, such as context, communication and commerce, we are laying the foundation for the agent economy.
Our customers are also building our Gemini models directly into their products:
- Klarna is using tools like Gemini and Veo to create bespoke lookbooks that are dynamic, personalized and impactful with shoppers, increasing orders by 50%.
- Mercedes-Benz builds cars with Google AI that can talk to their drivers. They are using Google Cloud’s Automotive AI Agent, which is built using Gemini on Vertex AI to power their MBUX Virtual Assistant, which enables natural conversations and provides personalized answers to drivers for things like navigation and points of interest.
- Swarovski creates personalized customer experience with Vertex AI resulting in a 17% increase in email open rates and 10x faster campaign localization.
Source Credit: https://cloud.google.com/blog/products/ai-machine-learning/introducing-gemini-enterprise/
